How do I process a return? 

Once you have completed our Return Center's step-by-step instructions, we will provide you a pre-paid shipping label. We will be notified once they arrive, and from here, our team will be able to process your approved refund. 

How soon will I get my refund?

Once you have shipped your returning items back to Pique, we will be able to issue your refund upon their return. 

Typical returns take 5-10 business days in order for us to receive, inspect, and approve your returned items for a refund.

Can I request an exchange?

An exchange will follow the same steps and policies as a refund: once we receive your returned items, we will immediately issue you a refund usable for an exchange. 

What items are returnable?

• Purchases within the past 30 days
• Unopened cartons and packages 
• Opened/sampled cartons 
• Individually purchased cartons 
• Bundle purchases

What items are NOT returnable? 

• Items purchased past 30 days of purchase
• Depleted tea cartons
• Partial bundle returns
• In-store purchases 
• 3rd Party purchases (i.e. Amazon)
• International orders 
• Unshipped returns 

Can't complete your return?

Please contact our Pique Care team at teamakers@piquetea.com for further troubleshooting assistance. We'll be happy to help!