Select the items to return
How it Works
Send us back our teas with our pre-paid return label
Receive your refund
Common Returns Questions
How do I process a return?
Once you have completed our Return Center's step-by-step instructions, we will provide you a pre-paid shipping label. We will be notified once they arrive, and from here, our team will be able to process your approved refund.
How soon will I get my refund?
Once you have shipped your returning items back to Pique, we will be able to issue your refund upon their return.
Typical returns take 5-10 business days in order for us to receive, inspect, and approve your returned items for a refund.
Can I request an exchange?
An exchange will follow the same steps and policies as a refund: once we receive your returned items, we will immediately issue you a refund usable for an exchange.
What items are returnable?
- Purchases within the past 30 days
- Unopened cartons and packages
- Opened/sampled cartons
- Individually purchased cartons
- Bundle purchases
What items are NOT returnable?
- Items purchased past 30 days of purchase
- Depleted tea cartons
- Partial bundle returns
- In-store purchases
- 3rd Party purchases (i.e. Amazon)
- International orders
- Unshipped returns
Can't complete your return?
Please contact our Pique Care team at firstname.lastname@example.org for further troubleshooting assistance. We'll be happy to help!